Privacy Policy
Pup Jam Privacy Policy
Welcome to Pup Jam Grooming! Your trust is our top priority — so whether you're booking a grooming tune-up or jamming with our pup playlist, here's what we collect, how we use it, and how we keep it safe.
Information We Collect
Personal Info You Share with Us
Your name, contact (email, phone), and billing or mailing address — used for bookings and updates.
Your pup's info (name, breed, age, weight) when relevant — so we can prep their grooming session just right.
Info Collected Automatically
Payment Information: When you book or make a purchase through our website, we may collect payment details (such as credit card information to process your transaction securely.
Usage details: which pages you explore, how long you stay, and what clicks you make — so we can keep the groove smooth.
Device details: browser, operating system, IP address — to keep things working and secure.
How We Use Your Information
To book, groom, and support you and your pup.
To communicate with you before, during, and after your pup's session — appointment reminders, notifications like 'we're on our way' and 'your pup is ready', plus our post-groom report with before & after photos, service details, and a little note on what your pup thought of the show.
For improvements, analytics, and keeping your jam smooth (and secure!).
To send you updates or promos - only if you've opted in, and you can always opt out.
Do We Share Your Info?
Nope — we don't sell your data. Ever.
We may share info with trusted partners (e.g., payment processors, email platforms) who help us keep the show going — under strict privacy terms.
Keeping It Safe
We treat your data like the VIP dog backstage. We use industry-standard security measures to keep it secure, though no method is 100% guaranteed.
Your Rights
Access or update your info anytime—just reach out or log into your Pup Jam booking account (if you have one).
Opt out of marketing - simply click "unsubscribe" in emails or contact us directly.
Want your data erased? We'll wag our tails and help — unless the law says we need to keep it a bit longer.
Outside Links
If Pup Jam links out to other sites (say, booking software or partner pages), those sites have their own policies — we're not responsible for those.
Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Changes take effect immediately once posted on our website.
Contact Us
Questions, concerns, or just wanna chat about privacy?
Email us at: hello@pupjam.com. Or drop us a note via our Contact form.
Because at Pup Jam, privacy should never be a ruff note.
This Privacy Policy was last updated on 9/3/2025.